Email has become the chief method of communication between your customers and your business. Everything from feedback emails to queries can be the subject of these emails. Your business needs strong e-mail support services to ensure your customers get a fast response from you and are satisfied with the resolution provided.
Customer support
Customer support covers resolving all customer issues and answering queries regarding various aspects of your product or service
Order tracking & fulfillment
In cases of e-commerce sites, you need to stay connected with your customers via mail to ensure the fulfillment of their orders. Not just that, but also assist in the tracking of the shipment as well.
Technical Support
Email plays a vital role in providing technical support or assistance to your customers. Customers can be guided through step by step troubleshooting procedure that can be sent to them via email for them to follow as per their convenience.
Escalation Management
Our email support helps resolve customer escalation issues and provides them with a resolution that will delight them and help you retain unhappy customers.
